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  1. Video Production terms and conditions

  2. Terms of Service

  3. Privacy Policy


* Our general terms and conditions

i) Video-specific, client-requested and approved extras will not be included in the Package price, for example additional stock graphics/footage and additional music tracks, which will be charged according to cost. If the client requests new video features requiring additional edit work or design between quoting and final delivery of the video, these changes or feature additions will be charged at our hourly rate.

ii) All videos include ONE round of revisions. Additional revisions or amend requests after delivery of the second/final draft will be charged as an extra (£95 flat render/upload fee plus the amount of work to make the changes at the hourly rate – for typos etc. this is usually negligible). For animated videos / animated sequences, included amends are limited to anything that does NOT require new a) sprites/objects b) camera angles / shots. If these amends are required they will be charged at the hourly rate.

Iii) All videos are for ONE version (languages, branding etc.) – If additional versions are required these will be charged as additional extras, starting at a flat fee of £125 per additional version, plus the amount of time needed to create the new version, charged at the hourly rate (for simple intro/outro slide changes this is usually negligible, for others prices will be agreed before moving forward).

iv) Advance payments - a 50% advance will be invoiced to be paid and cleared no later than 3 business days before the first scheduled day of filming, or the shoot may be cancelled. At the client’s request, advances can be split into 25% upfront, 25% after filming is completed (before editing begins), and 50% after the editing is completed and final draft is approved. All video drafts will be delivered with a watermark saying ‘not authorised for use’ - when the final invoice is paid the video will be delivered with the watermark removed.

v) Charges and timing - when using our I-review service the loglist should be returned within 2 weeks otherwise a £5/day charge will be incurred until the loglist is received. If responses in communication are delayed while a project is ongoing other charges may be incurred. If advance project payments have been made, these are non-refundable if more than 2 years passed since the payment was made without the project moving forward.

* Our 25% Cheaper Guarantee

i) We offer a guarantee that we can beat any quote given by any corporate video production company in England by 25% or more for the same job type, video length, filming time, graphics requirements and all video-related requirements, if matched exactly.

ii) Any discrepencies given in the briefs to either production companies render the offer void.

iii) The company whose quote we are aiming to beat must have a) Registered offices b) 3 or more employees c) been open for business for more than 2 years d) be offering their services at their full, rather than discounted, rate.

iv) Any quotes estimated in the quote generator and the 25% Cheaper Guarantee are not legally binding, or a contract of any kind whatsoever.

† Our discount-price videos terms and conditions

i) The multiple discount applies to PRE-ORDERED videos only, this means payment must be sent / processed upfront, before any filming commences.

ii) There is a time limit of 3 months to get the videos filmed from the date payment is received, after this time partial refunds may be negotiated depending on how much work has been done and the reasons why the videos were never filmed. We will deal with these situations how we would with all other aspects of the business, with understanding and flexibility, but hopefully this time limit will incentivise speedy production of the videos, as that’s the way we like to work. This clause exists from past experience to protect ourselves, not to try and harm clients.

ii) Multiple video discounts require a level of ‘consistency of format’ to qualify between all previously discounted videos, meaning, the value of any video in the discount chain must not exceed more than 150% of the value of the first video in the discount chain. E.g. Video 1 is a low-level infographic video for £995, as are videos 2-4, but for video 5 the client requests additional features, for example motion graphics, new music, new voiceovers, new features, etc., which bring the total cost of video 5 before discount to OVER £1,492.50, the discount will not apply and a separate invoice will be sent to cover the difference between the pre-paid amount for video 5 and the full price amount.  We believe this 150% leeway is a fair system designed to protect us from intentional manipulation of our discount system while still being reasonable and flexible. We will do our best to avoid disappointment and offer solutions if a video in the discount chain exceeds 150% of the total value of the first video in the chain.

*Our monthly discounts

i) Monthly discounts only apply to jobs with a value exceeding £1,250

ii) Discounts apply to new customers only

iii) 50% advance payments must be made before all filming commences on discounted jobs, regardless of customer type.

iv) Discounts cannot be applied after the job and quote has been approved and greenlit.

* 50% Retainers

i) 50% Retainers should be paid by client for all new work 14 days before filming commences or risk project cancellation by Platinum Media.

ii) Client project cancellation - if the client decides to cancel the project after the retainer has been paid, even before principal filming or work has commenced, only half of the retainer is eligible to be refunded, to cover project management, communications and booking fees.

iii) Cancellation without adequate notice - if a camera operator arrives onsite to film a scheduled appointment and the client has not given adequate notice of the cancellation, or due to unexpected circumstances the client has to cancel, the minimum callout fee of £200 plus expenses (e.g. mileage) is charged, which can be offset against the retainer if this has already been paid.


Terms of Service for


Welcome to This website is owned and operated by Platinum Media. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Jul 17, 2012.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Platinum Media, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless Platinum Media and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.


Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Limitation of Warranties

By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Platinum Media or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Platinum Media will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.


All content and materials available on, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Platinum Media, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Platinum Media.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law

This website is controlled by Platinum Media. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.




Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Platinum Media
E: info-AT-platinum-media-DOT-tv




What information do we collect?

We collect information from you when you use our contact form or our quote generator, including your first name, IP address, company name, and e-mail address or mobile phone number. We also may record our phone conversations with you for monitoring, training and to review and keep track of details of briefs, projects and conversations, and if needed as potential evidence to provide in small claims cases. All information stored is kept behind a password protected security layer and viewed upon request, or deleted upon request, except in the case of project disputes / legal matters.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential, any personal information is stored behind a password protected security layer at a minimum.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

United Kingdom Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the United Kingdom Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

One Three Three Musters Road
Nottingham, Nottinghamshire NG2 7AF
United Kingdom

Video Production
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